Legal
Shipping & Delivery Policy
How and when your order reaches you, and what delivery costs.
Last updated 10 October 2026
This policy explains how we pack and send your order, how long it takes to reach you, and what delivery costs. Fireworks are hazardous goods, so they travel by licensed lorry transport rather than courier – please read this policy before you order.
Where we deliver
We currently deliver to Tamil Nadu, Puducherry, Kerala, Karnataka, Andhra Pradesh and Telangana. For delivery to other states, please contact us before ordering so we can confirm availability and transport.
We do not deliver to places where the sale or use of fireworks is banned or restricted at the time of dispatch.
How we ship
Fireworks are classified as hazardous goods and cannot be sent by courier or post. Every order is packed in sealed, labelled cartons and handed to a licensed goods transport operator (lorry service), who carries it to their office in or near your town.
Door delivery is available in some towns through the transporter, at an additional charge payable to them.
Dispatch time
We pack and dispatch orders within 1 – 2 working days after payment is confirmed. In the last two weeks before Diwali, dispatch may take up to 4 working days. If your order will take longer, we will let you know.
Delivery time
Typical transit times after dispatch are:
| Destination | Typical transit time |
|---|---|
| Tamil Nadu and Puducherry | 2 – 4 days |
| Kerala and Karnataka | 3 – 5 days |
| Andhra Pradesh and Telangana | 4 – 7 days |
These are estimates, not guarantees. Transit can take longer during the festival rush, bad weather, strikes or road restrictions, which are outside our control.
Transport charges
Transport charges are not included in your order total. They depend on the number and weight of cartons and the distance, and are paid by you directly to the transport company when you collect your order. We are happy to give you an estimate before you order.
Tracking your order
Once your order is dispatched, we send you the transport company’s name, contact number and LR (lorry receipt) number by WhatsApp or SMS. You can also check the status of your order at any time on our Track Order page.
Collecting your order
- Carry a photo ID and the LR number when you collect your order.
- Please collect within 2 days of arrival. Transporters may charge a storage (demurrage) fee after that.
- Before signing, check that the number of cartons matches the LR and that the cartons are sealed and undamaged.
- If anything is damaged or missing, note it on the delivery receipt, take photos and contact us within 48 hours. See our Refund & Cancellation Policy.
How to contact us
For any question about this policy or your order, please contact us:
- Phone / WhatsApp: +91 97873 29561 (Mon – Sun, 8:00 AM – 9:00 PM)
- Email: parvathirajakumari@gmail.com
- Post: Parvathi Aachi Crackers, Sattur Road, Sivakasi – 626 123, Virudhunagar Dist, Tamil Nadu
- Proprietor: Kaliyaperumal Logeeswaran
- Grievance Officer: Kaliyaperumal Logeeswaran, parvathirajakumari@gmail.com
Our Grievance Officer acknowledges complaints within 48 hours and resolves them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.