Privacy Policy

This Privacy Policy explains what personal information Parvathi Aachi Crackers collects when you visit parvathiaachicrackers.com or place an order, why we collect it, who we share it with and the choices you have. We collect only what we need to serve you, and we never sell your information.

Who we are

Parvathi Aachi Crackers, a sole proprietorship owned by Kaliyaperumal Logeeswaran, operates parvathiaachicrackers.com and is responsible for the personal information you share with us. We handle it in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information we collect

Information you give us

• Your name, mobile number and email address.
• Your billing and delivery address.
• Order details, order notes and, for direct UPI payments, the UTR / reference number you submit.
• Messages you send us by phone, WhatsApp or email.

Information collected automatically

When you use the website we collect basic technical information such as your IP address, browser and device type, and the pages you visit. This helps us keep the website secure and working properly.

Payment information

Online payments are processed by Cashfree Payments. Your card, UPI and bank details go directly to them. We receive only the payment status and a transaction reference.

How we use your information

• To process, pack, dispatch and deliver your order.
• To contact you about your order by phone, SMS, WhatsApp or email.
• To manage your account, if you create one.
• To prevent fraud and keep the website secure.
• To keep the business and tax records we are required to keep by law.

We send offers or festival updates only if you have agreed to receive them, and you can opt out at any time.

Who we share it with

We share your information only with those who need it to serve you:

• Our payment partner, to process your payment.
• The transport company carrying your order, who receives your name, phone number and delivery address.
• Our hosting and email providers, who store and send information on our behalf under confidentiality obligations.
• Government authorities, where we are required to by law.

Cookies

We use only the cookies needed for the website to work – for example, to remember the items in your cart and keep you signed in. We do not use advertising or cross-site tracking cookies.

How we protect and keep your information

The website uses an encrypted (HTTPS) connection and access to customer information is limited to the people who need it to handle your order. We keep order records for as long as Indian tax and accounting laws require, and other information only for as long as it is needed for the purposes above.

Your rights

You can ask us to:

• tell you what personal information we hold about you,
• correct information that is inaccurate or incomplete,
• delete your information, except where we must keep it by law,
• stop sending you promotional messages.

To make a request, contact us or our Grievance Officer using the details below. We may need to verify your identity before acting on it.

Children

Our products are sold only to adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The latest version is always available on this page, with the date it was last updated shown at the top.

How to contact us

For any question about this policy or your order, please contact us:

• Phone / WhatsApp: +91 97873 29561 (Mon – Sun, 8:00 AM – 9:00 PM)
• Email: parvathirajakumari@gmail.com
• Post: Parvathi Aachi Crackers, Sattur Road, Sivakasi – 626 123, Virudhunagar Dist, Tamil Nadu
• Proprietor: Kaliyaperumal Logeeswaran
• Grievance Officer: Kaliyaperumal Logeeswaran, parvathirajakumari@gmail.com

Our Grievance Officer acknowledges complaints within 48 hours and resolves them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.