Legal
Refund & Cancellation Policy
When you can cancel an order and how refunds are paid.
Last updated 10 October 2026
We want you to be happy with every order. This policy explains when you can cancel, what happens if something arrives damaged or missing, and how and when refunds are paid. It does not affect your rights under the Consumer Protection Act, 2019.
Cancelling before dispatch
You can cancel your order at any time before it is handed to the transport company. Call or WhatsApp us, or email us with your order number. We will refund the full amount, including any packing charge.
After dispatch
Once an order has been dispatched it cannot be cancelled. If you choose not to collect a dispatched order, we will refund the value of the goods after they are returned to us, less the transport charges incurred in both directions.
Returns
Fireworks are hazardous goods, and the rules on storing and transporting them mean we cannot accept returns of products that have been delivered. This does not affect your rights for damaged, missing or defective items described below.
Damaged, missing or wrong items
If any part of your order arrives damaged, is missing, or is not what you ordered, please contact us within 48 hours of collecting it and share:
- your order number and LR number,
- photos of the cartons as received, before opening,
- photos of the damaged, missing or incorrect items.
Once we have checked your claim, we will send replacements with your next dispatch at no cost, or refund the value of the affected items – whichever you prefer.
Defective products
Because fireworks are handmade, small differences in colour, sound or duration are normal and are not treated as defects. If a product does not work at all (for example, it will not light), tell us within 48 hours of use with photos or a short video. We will replace it or refund its value.
Orders we cancel
We may cancel an order if items are out of stock, if we cannot deliver to your location, or if payment cannot be verified. In these cases you receive a full refund of everything you paid.
How refunds are paid
- Online payments (UPI, card, net banking, wallet) are refunded through Cashfree Payments to the original payment method within 5 – 7 working days. Your bank may take a few more days to show it.
- Direct UPI payments are refunded to the same UPI ID or bank account within 5 working days.
- We share the refund reference number with you once the refund is issued.
How to contact us
For any question about this policy or your order, please contact us:
- Phone / WhatsApp: +91 97873 29561 (Mon – Sun, 8:00 AM – 9:00 PM)
- Email: parvathirajakumari@gmail.com
- Post: Parvathi Aachi Crackers, Sattur Road, Sivakasi – 626 123, Virudhunagar Dist, Tamil Nadu
- Proprietor: Kaliyaperumal Logeeswaran
- Grievance Officer: Kaliyaperumal Logeeswaran, parvathirajakumari@gmail.com
Our Grievance Officer acknowledges complaints within 48 hours and resolves them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.